Although we strive to help our customers minimise the likelihood of loss, when one does occur, you can expect the same high level of quality claims service you expect from other areas of Affiliated FM. Our reputation for excellence in claims handling and getting our customers back in operation quickly distinguishes Affiliated FM from our competitors. This has been achieved through our commitment to the following principles:

• Fair and equitable claims settlement
• Prompt on-site loss guidance
• Quick resumption of your business operations

The following pages help you to understand steps that can be taken to prepare for losses and what to do if a loss should occur.

Claims Checklist     The Claims Checklist highlights steps to take in the event of loss. Read more. Affiliated FM Claims Manual     This manual provides policyholders valuable loss management information and a summary of Affiliated FM claims services. Read more.

Loss Preparedness Checklist     Loss Preparedness Checklist helps determine your loss preparedness. Read more. Claims Reporting     Claims Reporting identifies the claims office nearest to you. Read more.